1.Introduction
When you visit the ZestVibe website or use the computer systems and integration services we provide, we may collect certain information about you. This Privacy Policy explains what information we collect, why we collect it, how we use it, and the choices you have regarding your personal data.
The website and the systems services described on it are developed and operated by the developer ZestVibe. By accessing the website at https://www.zestvibe.autos or engaging our services, you agree to the practices described in this policy. If you do not agree with any part of this policy, please discontinue use of the website and contact us with any questions you may have.
2.Who We Are
The services offered through this website are developed and operated by the developer ZestVibe, a brand owned and operated by Kunming Pingzixin E-Commerce Co., Ltd., with its registered office at Room 904, 9th Floor, Wenhua Keji Building, No. 371 Qingnian Road, Wuhua District, Kunming, 650000, China (CN).
We provide computer systems design, computer integrated systems design, and related professional and technical services to organizations across multiple industries. For the purposes of applicable data protection law, we act as the data controller for the information described in this policy. You can reach our data protection team at any time by writing to office@zestvibe.autos.
As a professional services firm we act across borders, and our clients include companies that operate in manufacturing, logistics, finance, and healthcare. The obligations in this policy apply equally to information we handle for those clients and to information visitors share with us through the website. We take our responsibilities under applicable data protection law seriously.
3.Scope of This Policy
This policy applies to personal information collected through the website, through our online and offline communications, and in the course of delivering professional services. It also describes how we handle information received through email, telephone, and any project collaboration platforms we use.
The policy does not apply to information processed by third parties on their own behalf, nor to information collected by any websites or services that link to or from our website. Where a separate client agreement contains more specific data handling terms, those terms take precedence over this policy for the relevant engagement.
This policy also covers the information our engineers record while delivering a project, including system documentation, configuration notes, and incident records. Where that information relates to an individual, it is handled under the same controls described here. Our aim is to make data handling predictable and transparent throughout the entire relationship, from the first contact to the final invoice.
4.Information You Provide Directly
You may choose to share personal information with us in several ways. When you use the contact form on the website, we collect your name, your email address, and the contents of your message. When you communicate with us by email or telephone, we retain the details of that correspondence, including your contact information and the substance of your inquiry.
If you become a client, we collect business contact details, billing information, and any technical or operational details required to deliver the agreed services. We only ask for information that is genuinely needed for the purpose you have contacted us about, and we never require you to provide more data than is necessary.
5.Information Collected Automatically
When you browse the website, our servers automatically record technical information, including your internet protocol address, browser type, operating system, device identifiers, the pages you visit, the time and date of each visit, and the website you arrived from. We use this information to operate the website securely, to understand how visitors use our content, and to improve the structure and performance of the site.
This automatic information is generally aggregated or pseudonymised so that it cannot be used to identify you personally, except where needed to prevent fraud, abuse, or a security incident affecting our systems.
The website does not use scripts that track your activity across other websites for advertising purposes. The limited analytics we run help us keep the site fast and easy to navigate. If you prefer not to send technical details to our servers at all, you can disable scripts in your browser, though the interactive features of the site may then be limited.
6.Information from Third Parties
In some cases, we receive information about you from other sources. For example, a business partner may introduce you to our services and share your professional contact details with your consent. We may also receive information from public sources, such as company registries or professional directories, when we verify the identity of a business contact.
When we act as a subcontractor for another organization, that organization may provide us with information needed to perform the work. In every case, we only use third party information for purposes compatible with the reason it was shared with us, and we treat it under the same standards described in this policy.
We keep records of the sources from which third party information arrives so that we can respond accurately if you ask how we obtained your details. When information is provided by a third party on your behalf, we will normally ask that party to inform you about the sharing. You may also ask us directly at any time, and we will explain the source we used.
7.How We Use Your Information
We use the information we collect for a range of legitimate business purposes. We respond to inquiries, prepare proposals, and manage client relationships. We design, build, integrate, test, and operate computer systems on behalf of our clients. We send administrative messages, service updates, and security notices that are necessary to maintain our working relationship.
We may also use contact details to share occasional updates about our services where you have agreed to receive them, and you may opt out at any time. Finally, we use information to comply with legal obligations and to protect our rights and the rights of our clients and visitors.
We also use information to improve the quality of our own engineering work. Lessons learned from completed projects help us refine our methods, sharpen our templates, and train our staff. Any such analysis uses aggregated data rather than personal information about a specific individual, so the review never exposes your personal details.
8.Legal Bases for Processing
Our processing of personal information is grounded in recognised legal bases. We process information to perform a contract with you or to take steps at your request before entering into a contract. We also process information where we have a legitimate interest in operating our business effectively, communicating with prospective and existing clients, and protecting the security of our systems, provided such interests are not overridden by your rights.
Where we rely on consent, we obtain it clearly before processing and we honour your withdrawal at any time. Some processing is necessary to comply with legal obligations, such as tax, accounting, and record keeping requirements that apply to our company.
9.How We Share Your Information
We do not sell personal information to any third party. We share information only where it is necessary to provide our services or where the law requires it. We may share information with our trusted subcontractors and technology providers who assist us in delivering services, and we require those parties to protect the information and to use it only for the purposes we specify.
We may disclose information to professional advisers, such as legal and accounting firms, where necessary for the management of our business. We may also disclose information to regulators, courts, or law enforcement authorities when we are legally obliged to do so.
We never share information for the purpose of enabling third parties to market their own products to you. When a subcontractor needs access to your data to perform a task we have engaged them for, access is limited to the minimum necessary and is revoked when the task is complete.
10.Data Retention
We keep personal information only for as long as it is needed for the purposes for which it was collected, or for longer periods where required by law. Records relating to client projects are retained for the duration of the engagement and for a reasonable period afterwards to support warranties, audits, and follow up services.
Inquiries and correspondence are retained as long as needed to handle the matter and for a short period afterwards to maintain a coherent record of our dealings. When information is no longer needed, we delete or anonymise it in a secure manner so that it can no longer be associated with you.
11.International Transfers
Because our company is based in China and serves clients in multiple countries, personal information may be transferred to and processed in jurisdictions outside your home country. Where such transfers occur, we take reasonable steps to protect the information in line with the standards described in this policy.
These steps include the use of contractual safeguards and security controls that meet recognised international frameworks. We keep transfer activity under review so that your information continues to receive an appropriate level of protection wherever it is processed.
The practical effect of our arrangements is that your information receives care consistent with the promises in this policy regardless of the country where it is stored. If you have questions about a specific transfer, ask us and we will explain the safeguards that apply.
12.Your Privacy Rights
Depending on the jurisdiction in which you reside, you may have rights regarding your personal information. These may include the right to access the information we hold about you, the right to correct inaccurate data, the right to request deletion of your data, the right to restrict or object to certain processing, and the right to data portability.
You may also have the right to withdraw consent where processing is based on consent. To exercise any of these rights, contact us at office@zestvibe.autos. We will respond within the time frames required by applicable law and may ask you to verify your identity before proceeding.
We do not charge a fee for responding to a genuine rights request. We may charge a reasonable fee, or decline a request, where the request is clearly unfounded or excessive, for example because it is repetitive. Before we act, we will confirm your identity so that your information is never released to the wrong person.
13.Privacy for Children
Our website and services are intended for professional and business audiences and are not directed to children. We do not knowingly collect personal information from children under the age of sixteen. If you believe that a child has provided us with personal information without the consent of a parent or guardian, please contact us immediately.
When we become aware that we have collected data from a child, we will take prompt steps to remove that data from our systems and to confirm that no further processing of the information takes place.
14.Data Security
We apply administrative, technical, and physical safeguards to protect personal information against unauthorised access, disclosure, alteration, and destruction. These safeguards include access controls, encryption of data in transit and at rest, regular security reviews, monitoring of our systems, and staff training on data handling practices.
We evaluate our controls on an ongoing basis and adjust them as risks evolve. No method of transmission or storage can be guaranteed as absolutely secure, and we cannot guarantee that unauthorised access will never occur. If a breach affects your information, we will notify you and the relevant authorities as required by law.
Personnel who handle personal information are bound by confidentiality and receive regular guidance on secure handling. We restrict access to personal data on a need to know basis and log access where practical. Physical safeguards, such as locked facilities and managed access to our offices, complement the technical controls we apply.
16.Third Party Services and Links
The website may contain links to external websites, platforms, and services operated by third parties. This Privacy Policy applies only to information collected through the website and our own systems. When you follow a link to a third party website, the privacy practices of that website apply, and we encourage you to review its policy.
We do not control the content or the data handling of external services and accept no responsibility for their practices. We recommend that you evaluate the privacy practices of any external service before you share personal information with it.
When our services integrate with platforms you already use, those platforms may process personal information on their own terms. We design integrations so that the data exchanged is limited to what the service requires. Before an integration goes live, we review the privacy settings available to the client and document them clearly.
17.Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, in the law, or in the technology we use. When we make material changes, we will revise the last updated date at the top of this page and, where appropriate, notify you by email.
We encourage you to review this page periodically so that you stay informed about how we protect your information. Your continued use of the website or our services after a revision takes effect constitutes acceptance of the updated policy.
A dated version history is retained internally so that we can show how the policy has evolved if a question arises later. If you have an active account or agreement with us, we will notify you directly of changes that affect your rights. Otherwise, the publication of the updated version on this website is sufficient notice.
18.Contact Information
If you have any questions about this Privacy Policy or about the handling of your personal information, you can contact us at any time. Write to us by email at office@zestvibe.autos or call us at +19707802579.
Our postal address is Room 904, 9th Floor, Wenhua Keji Building, No. 371 Qingnian Road, Wuhua District, Kunming, 650000, China (CN). Our data protection team will respond to your inquiry promptly and will do everything reasonable to resolve your concern.